With eighteen years of experience as a Banking & Finance professional, Catherine has spent time managing high net worth, business and corporate customers through to risk management, governance and Executive / CEO support.
As a purpose driven individual and leader, Catherine has used her background in direct customer management to drive change – cultural, policy and process – to deliver better customer outcomes.
As a former Regional Bank Customer Advocate and Member of the Australian Banking Association Consumer Outcomes Working Group, she is acutely aware of the important role Lenders play in society. These experiences underpin the service and advice provided daily in her capacity as Broker / Director of Heart Financial QLD.
Catherine lives in Brisbane with her 3 young boys and holds tertiary qualifications in Finance & Mortgage Broking Management, Governance & Risk Management, Business (Management & Public Relations) and Business Strategy.